Studio Policies
We ask that you arrive on time for your appointment and no earlier than 5 minutes before your class start time.
Reformer, barre, mat and yoga classes are all pre-purchased and booked online. You must have a class purchased in order to book.
Private and Duo sessions are booked through our email: hello@groundedpilates.ca.
New clients must complete a waiver and intake form, as well as agree to our Terms + Conditions online via our website/app.
All packages have a 6 month expiry date and are non-refundable.
Unlimited Memberships auto-renew every month unless otherwise requested.
Cancellation Policy: Cancellations can be done via our website/app. You must cancel 24 hours in advance to avoid a late cancellation fee/losing your class. If you do cancel after the 24 hour period you will lose that class. Those on the Unlimited Package will be charged a fee of $20 plus tax. This allows us to keep bookings fair for all of our clients.
Waitlist Policy: It is your responsibility to monitor your spot on the waitlist. If you know you can no longer attend the time slot you are waitlisted for, please remove yourself. This allows others on the waitlist the opportunity to join class. If you get off the waitlist outside of the 24 hour cancellation period and cancel, that class will go back into your account. If you get into the waitlist WITHIN 24 hours and cannot attend you will lose that class or be charged the late cancellation fee ($20 plus tax) for those on the Unlimited Package.
Please stay aware of your own bookings. Thank you for understanding and respecting our policy.